Manage plans and restore billing access

A new workspace starts with a 14-day Plus trial after billing details are saved and hosted checkout collects a card. Start monthly follows the trial unless you choose another plan or cancel through billing.

Choose or change a plan

1. Open Settings → Billing and review the trial or current subscription, interval, and period dates.
2. Use Update plan or Choose plan to open the plan comparison.
3. Review the selected monthly or yearly price and included capacity before confirming through the offered billing flow.
4. Use Manage billing to manage payment methods and active subscriptions in the hosted portal.
5. Return to Billing and confirm the resulting subscription status. Recent subscription invoices are listed there.

Start includes one active user, one location, and up to five custom fields per supported record type. Plus includes five active users, invitations, roles, custom domains, and unlimited custom fields. Pro includes thirty active users, multiple locations, and activity logs. Existing data and extra records remain after a downgrade; additions and reactivations can be blocked until capacity permits.

Recover access

Expired trials and invalid, missing, or expired subscriptions block operational staff access. Admins can reach billing recovery, sign out, or confirm workspace closure. Other staff should contact an admin. Valid payment-retry grace periods retain access while the provider retries payment.

Use the recovery action to update payment or subscribe again. Returning workspaces do not receive another trial. Existing live subscriptions use the billing portal so recovery does not create a duplicate subscription. If status has not updated, return to Billing to allow automatic synchronization and check the displayed result.

Billing expiry pauses new public carts, checkout, and orders. Published catalogs and existing customer documents remain accessible. Workspace closure is different: it shuts down access and cannot be undone by paying later.

See billing details, online payments, and workspace closure.